Self-Exclusion Policy

The Self-Exclusion Policy provides a voluntary mechanism for users to restrict access to M9win gambling services. It applies to all activity on the M9win platform. M9win does not permit accounts for individuals under 18 years of age. By requesting self-exclusion, you acknowledge and accept the terms described below.

Eligibility and Scope

Eligibility requires you to be at least 18 years old. This policy covers all games, wagers, deposits, and withdrawals on the M9win platform, including linked services operated by M9win.

Initiating Self-Exclusion

You may initiate self-exclusion through two channels:

• Self-Exclusion via My Account: navigate to My Account > Self-Exclusion and select the desired period.
• Direct request to Support: email [email protected] with your account identifier and the requested exclusion period.

You may choose any period from 24 hours up to permanent. For exclusions extending beyond three years, M9win reserves the right to terminate the account and secure funds in accordance with applicable payout policies and law.

Exclusion Periods and Effects

Selected exclusion periods are binding. Available durations include:

• 24 hours
• 7 days
• 30 days
• 6 months
• 12 months
• 3 years
• Permanent (indefinite)

During an active exclusion, you will be denied access to the M9win account for betting, depositing, or withdrawing. You may not register a new account during the exclusion period. Any bets placed prior to the start of exclusion remain subject to the standard settlement rules.

Reactivation and Return to Play

Reactivation after a fixed-period exclusion requires a formal request. Reactivation is not automatic. To restore access after expiry, you must:

• Submit a reactivation request through the same channel used to initiate exclusion or through My Account; and
• Agree to the Terms and Conditions in effect at the time of reactivation and complete any required identity verification.

Upon successful reactivation, normal account functionality resumes. M9win may deny immediate access if verification cannot be completed or if there are unresolved compliance issues.

Marketing, Communications and Receipts

During self-exclusion and for a reasonable period after, M9win will cease sending marketing communications to the user. Marketing materials will be suppressed within 48 hours after account closure, and no promotional communications will be issued without explicit consent upon reactivation.

Security, Compliance and Liability

Self-exclusion is a voluntary act. M9win implements measures to enforce exclusion; however, the user remains responsible for avoiding non-compliant activity during the exclusion period. M9win disclaims liability for losses arising from non-compliant conduct during or after the exclusion period, including attempts to circumvent the exclusion.

Support and Resources

For assistance with self-exclusion or to discuss responsible gambling options, contact M9win Customer Support at [email protected] or use the in-site assistant. We may provide information about external responsible gambling resources as appropriate; such referrals do not constitute endorsement by M9win.